Returns and complaints

Returns and complaints

WITHDRAWAL FROM THE AGREEMENT

The right to withdraw from the contract

You have the right to withdraw from this contract within 30 days without giving any reason.
The deadline for withdrawal from the contract is 30 days from the day on which you or a third party indicated by you who is not the carrier came into possession of the goods.

To exercise your right of withdrawal, you must inform us:

PIGASUS Polish Poster Gallery
Brunnenstrasse 191
10119 Berlin, Germany
Email: info@pigasus-gallery.de
Phone: +49 (0)172 3974019

by means of a clear statement (e.g. a letter sent by post, e-mail) of your decision to withdraw from this contract. You may use the model withdrawal form below, however, this is not obligatory.

In order to meet the deadline to withdraw from the contract, it is sufficient to send information regarding the exercise of your right before the deadline to withdraw from the contract expires.


Consequences of withdrawal from the contract

If you withdraw from this contract, we will reimburse all payments received from you, including delivery costs (with the exception of the additional costs resulting from your choice of a type of delivery other than the cheapest standard delivery method offered by us), immediately and in any event no later than 14 days from the day on which we are informed of your decision to exercise the right to withdraw from this contract.

We will make the refund using the same means of payment that you used in the initial transaction, unless you have expressly agreed otherwise; in any case, you will not incur any fees as a result of this refund. We may withhold the refund until we have received the goods or until you have provided us with evidence that you have sent them back, whichever comes first.

The costs of returning the goods are borne by the buyer.

You are only liable for any reduction in the value of the goods resulting from using them in a way that goes beyond what is necessary to establish the nature, characteristics and functioning of the item.


A model withdrawal form

(If you wish to withdraw from the contract, please complete this form and send it back to us.)

Do:
PIGASUS Polish Poster Gallery
Brunnenstrasse 191
10119 Berlin, Germany
info@pigasus-gallery.de
Tel .: + 49 (0) 172 3974019

I hereby inform you about my withdrawal from the sales contract for the following goods:




Ordered on: _______________________
Received on: ________________________

Consumer name and surname: _______________________
Consumer address: ________________________________

Consumer signature (only for paper version): _______________________
Date: _______________________

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